Advanced Facilitation Training Session 5 – Dealing, De-fusing, and De-escalating Conflict and Challenging Participants and Questions

Conflict is a terrible thing to waste. In this training session, we will focus on identifying and understanding various triggers and challenges of our participants when they sit in our programs. We will become familiar with what our options and possibilities are in terms of responding and reacting to difficult and off-participants and their statements, questions, and attitudes. Through this session, you’ll be able to:

• Identify triggers participants experience and the way/s they express their discomfort
• How to turn lemons into lemonade and bring real learning out of challenging yet teachable moments
• Rethink, re-frame, and re-work off-putting comments by participants so as to minimize upset and not lose the group in the process
• Transform potential conflict into a rewarding learning situation
• De-code questions to assess their essence and core nature